At Smart & Elegant, we aim to ensure that every customer is satisfied with their purchase. If you are not fully happy with a product or service, please review the return guidelines below.

Eligibility for Returns

• Products may be returned within 14 days of delivery.

• Items must be unused, undamaged, and in their original packaging.

• Installed or custom-configured products (e.g., automation systems, wiring, personalized setups) cannot be returned, but may qualify for service/support adjustments.

Non-Returnable Items

• Custom installations and design services

• Opened software, licenses, or digital products

• Products damaged due to misuse or improper installation

Return Process

1. Contact our customer support team to request a return authorization.

2. Once approved, returns must be shipped back using a traceable method.

3. After inspection, refunds will be processed within 7–10 business days.

Refunds

• Approved refunds will be issued to the original payment method.

• Shipping fees, installation charges, and service costs are non-refundable.

• If the returned product is damaged or incomplete, a partial refund may apply.

Exchange Policy

Exchanges are available for defective items only and must be requested within 7 days of delivery.